Shipping policy

Yarn By Chaithra Pvt Ltd
Madona Nagar, Ayyanthole, Sreekrishna Building, Dream Park,
Thrissur, Kerala – 680003, India
Phone: +91 7736767555
Email: [email protected]

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on Sundays or public holidays.

In case of high order volumes or unexpected delays, shipment processing may take additional time. Customers will be informed through email or phone in such cases.

Shipping Coverage

We currently ship across India. International shipping availability may vary and will be updated on our website from time to time.

Shipping Charges

Shipping charges, if applicable, will be calculated and displayed at checkout before completing the purchase.

We may offer free shipping on selected products, promotional campaigns, or minimum order values.

Estimated Delivery Time

Estimated delivery timelines are:

Kerala: 2–5 business days
South India: 3–6 business days
Rest of India: 4–8 business days

Delivery timelines are estimates and may vary depending on courier availability, weather conditions, public holidays, or unforeseen logistical issues.

Order Tracking

Once your order is shipped, you will receive a shipping confirmation message/email along with tracking details, if available.

Delayed or Failed Deliveries

Yarn By Chaithra Pvt Ltd is not responsible for delays caused by courier partners, natural calamities, strikes, governmental restrictions, or incorrect shipping information provided by the customer.

If a package is returned to us due to an incorrect address or failed delivery attempts, additional shipping charges may apply for re-shipment.

Damaged Packages

If your package appears visibly damaged during delivery, we recommend either refusing the package or recording a proper unboxing video while opening it.

For damaged, missing, or incorrect items, customers must contact us within 3 days of delivery at [email protected] along with: